Returns & Cancellation Policy

Returns:

Unfortunately we cannot process returns for change of mind. Each original artwork is created and handled with care, and communicated with as much transparency as possible therefore all sales are final. Commission works pay a 30% non refundable deposit to secure time slot, deposit is non refunded on basis of change of mind. If your print arrives damaged or faulty, please contact us within 7 days of delivery with photos and a description of the issue. We’ll offer a replacement or full refund, depending on the situation. Refunds are only issued for items deemed genuinely faulty or damaged in transit. We do not offer refunds for change of mind or minor variations in colour due to screen differences. Your satisfaction matters, and we’ll always do our best to ensure your art arrives in perfect condition and ready to enjoy.

Each piece is packaged carefully and if damaged in transit, please contact the assigned delivery service, in some situations we can provide a refund or exchange of work, in this case we will require the piece to be returned in the same packaging as it was delivered at the customers expense. Please email hello@jacklynfosterart.com if you have any issues with the arrival of your piece to discuss further.  We are committed to providing excellent service and encourage you to reach out with any questions or concerns regarding this policy. 

Art classes:
If you can no longer attend, more than 2 weeks out from the class date, 75% refund will be given. 50% up to two weeks and anything within one is non refundable (you can, however transfer the ticket to someone else within this time frame).